General

How do you pronounce the brand name?



Where do you manufacture your products?



What is waxed canvas?



How different is waxed canvas from regular canvas?



How do I clean my Gouache bag?

Maintenance with a wet cloth with soap will do.

Shipping and Delivery

How much do I have to pay for shipping and delivery?

Shipping fee is inclusive for areas within Metro Manila. An additional payment of Php 50.00 is required for other areas within the Philippines.

Do you ship to areas outside of the Philippines?

Yes! Please send an email to gouachewaxedcanvas@gmail.com with your shipping address and we will coordinate with you regarding your shipping fee.

How long will it take for order to arrive?

It takes 2-3 working days for areas within Metro Manila 5-7 working days for other areas within the Philippines. For international orders, 6-7 working days.

I have multiple orders. Will they be shipped together?

We’ll try to ship your orders together.

I want to request for a sales invoice. Where do I get one?

Please specify it on your order notes.

I want to change my shipping address. How do I do that?

Please email gouachewaxedcanvas@gmail.com with your order details and your new shipping address.

Order

How do I place an order?

Simply choose your item and check out your cart. You then fill out the form with your details. You will then receive an email confirmation once payment has been made regarding your order status as well as how many days it will take to ship. It will contain a tracking number to track where your package is. For concerns, please send an email to gouachewaxedcanvas@gmail.com.

How do I pay for my order?

We have payment options, through bank deposit or through Paypal.

How do I cancel an order?

Your order will be automatically cancelled if you’re unable to pay within 5 days after placing an order.

How will I know if my order has been received?

You will receive an email on how to proceed after placing an order.

How do I modify my order?

Before the item has been shipped, send an email to gouachewaxedcanvas@gmail.com

Returns and Exchanges

I want to exchange my order to a different bag after it’s been shipped, is that possible?

Yes, exchanges are allowed but the buyer will have to pay the deficiency. For items that cost less than the amount paid, the extra will not be refunded. Additional shipping costs will be shouldered by the buyer.



I want to change my bag to a different color after it’s been shipped, is that possible?

Yes, exchanges for a different color are allowed up to one week after the item has been received. However, additional shipping costs will be shouldered by the buyer.

Warranty and Repairs

How long is the product warranty?

The product warranty lasts for 1 year after the date of purchase.

What’s the coverage of my item’s warranty and repair?

Servicing your item includes replacement of hardware and leather accents, as well stitching and re-waxing services

What’s the repair policy?

We only service damages due to wear and tear from frequent use.

How long will my bag take to be repaired?

It usually takes 1-2 weeks to have your item repaired and shipped. Additional shipping costs will be shouldered by the owner.