GENERAL


How do you pronounce the brand name?
gwahsh, goo-ahsh

Where do you manufacture your products?
The bags are hand- made in the Philippines by experienced bag makers from Marikina and Rizal Areas.

What is waxed canvas?
Waxed canvas is a coated cotton canvas which makes the material water resistant and more durable. This technique originated in Scotland which was used for ship sails.

How different is waxed canvas from regular canvas?
Waxed canvas will have lines, creases, scratches creating a more organic and rugged character to the fabric at the same time making it water resistant.

SHIPPING AND DELIVERY


How much do I have to pay for shipping and delivery?
Shipping fee is inclusive for areas within Metro Manila. An additional payment of Php 50.00 is required for other areas within the Philippines.

Do you ship to areas outside of the Philippines?
Yes! Please send an email to gouachewaxedcanvas@gmail.com with your shipping address and we will coordinate with you regarding your shipping fee.

How long will it take for order to arrive?
It takes 2-3 working days for areas within Metro Manila 5-7 working days for other areas within the Philippines. For international orders, 6-7 working days.

I have multiple orders. Will they be shipped together?
Yes, we will ship all of them in one package.

I want to request for a sales invoice. Where do I get one?
Please specify your needs on your order notes during the order process.

I want to change my shipping address. How do I do that?
You may email gouachewaxedcanvas@gmail.com with your order details and your new shipping address.

ORDER PROCESS


How do I place an order?
Simply choose your item and check out your cart. You then fill out the form with your details. You will then receive an email confirmation once payment has been made regarding your order status as well as how many days it will take to ship. It will contain a tracking number to track where your package is. For concerns, please send an email to gouachewaxedcanvas@gmail.com.

How do I pay for my order?
We have payment options, through bank deposit (BDO/BPI) or through Paypal.

How do I cancel an order?
Your order will be automatically cancelled if you’re unable to pay within 5 days after placing an order.

How will I know if my order has been received?
You will receive an email on how to proceed after placing an order. Once we receive payment, our staff will be emailing you a tracking number. Please be advised that we do not process orders during Weekends (Saturday and Sunday) and Holidays.

If you ordered your item passed 15:00 (Philippine time), this will be processed on the next working day.

How do I modify my order?
Before the item has been shipped, send an email to gouachewaxedcanvas@gmail.com or contact us at +63 998 510 3911. We process paid orders on the same day or the next day, please advise us immediately if you wish to change your paid order

RETURNS AND EXCHANGE


I want to exchange my order to a different bag after it’s been shipped, is that possible?
Yes, exchanges are allowed but the buyer will have to pay the deficiency. For items that cost less than the amount paid, the extra will not be refunded. Additional shipping costs will be shouldered by the buyer.

I want to change my bag to a different color after it’s been shipped, is that possible?
Yes, exchanges for a different color are allowed up to one week after the item has been received. However, additional shipping costs will be shouldered by the buyer.

WARRANTIES AND REPAIRS


How long is the product warranty?
The product warranty lasts for 1 year after the date of purchase.

What’s the coverage of my item’s warranty and repair?
Servicing your item includes replacement of hardware and leather accents, as well stitching and re-waxing services

What’s the repair policy?
We only service damages due to wear and tear from frequent use.

How long will my bag take to be repaired?
It usually takes 1-2 weeks to have your item repaired and shipped. Additional shipping costs will be shouldered by the owner.

Where is your service center?
You may drop off your item at our service center at

UNIT J 225 KATIPUNAN AVE EXTENSION BARANGGAY MILAGROSA,
QUEZON CITY METRO MANILA, PHILIPPINES